1Win Privacy Policy

What Information We Collect

To set up and run your account properly, we need some basic details from you, such as:

• Your full name, email, phone number, and date of birth

• ID documents for verification

• Proof of payment methods

• Records of chats with our support team

We only ask for this to manage your account, process payments, and meet legal requirements.

Data Collected Automatically

When you browse the site or use the app, we automatically pick up some technical info like:

• Your IP address, device model, operating system, and browser type

• When you visit, which pages you view, and any error reports

• Cookies and similar trackers for better performance and security

This helps us make the platform faster, spot any suspicious activity, and show you the right language or currency.

Info From Other Sources

Sometimes we get details from trusted partners, like payment providers or verification services. This is just to confirm your identity, make transactions smoother, and prevent fraud.

How We Use Your Data

We only use your information for clear, practical reasons:

• To create and manage your account so you can bet and play games

• To handle deposits and withdrawals securely

• To follow the law – checking age, preventing money laundering, and supporting responsible gaming

• To improve the app and site, fix bugs, and make things run better

• To keep everything safe by watching for unusual activity

• To answer your questions and sort out any issues

• To send you promotions and offers – but only if you’ve said it’s okay

We always have a valid reason for using your data, whether it’s to fulfil our agreement with you, meet legal rules, or because you’ve given permission.

Who We Share Data With

We keep your information private and only share it when necessary with:

• Our related companies for internal operations

• Trusted service partners (like payment processors or verification tools)

• Authorities if the law requires it

• Business partners directly linked to your services

We never sell your data or share it for unrelated reasons.

Transfers Outside India

Some of your data might be processed in other countries. Whenever that happens, we use strong contracts, encryption, and strict controls to keep it just as safe as it would be here.

How We Protect Your Data

We use several layers of security to keep your information safe:

• Strong encryption for data in transit and when stored

• Limited access – only the team members who need it can see it

• Secure servers with physical protection

• Constant monitoring for threats

• Top-level firewalls and detection systems

No system is 100% risk-free, but we do everything possible to protect you.

How Long We Keep Your Data

We don’t hold onto your information longer than needed:

• Active account details stay while you use the platform

• Some data gets deleted automatically after a set time

• Certain records are kept longer only to follow legal or financial rules

Your Rights Over Your Data

You have full control and can:

• Ask to see what data we have on you

• Request fixes if anything is wrong

• Ask us to delete your data in certain cases

• Limit or object to how we use it

• Stop marketing messages anytime

Just contact support to make a request – we’ll verify your identity first for security.

Updates to This Policy

We may update this policy if laws change or we improve our services. If there are big changes, we’ll let you know through the app or website. It’s a good idea to check back now and then.

If you have any questions, our support team is always ready to help.